Nitty Gritty

COVID-19 VIRUS

This virus has changed the way we are able to work, and will  consequently reduce the amount of clients we can see each day which will result in lost income.  Because of this, we will be strictly enforcing the policies below in order to ensure that the therapists can still be paid for their wasted time.  We are an appointment only salon and cannot fill the appointment space left by clients who do not show up or cancel on the day.  If you don't keep your appointment, the therapist doesn't get paid.  

CANCELLATIONS

We do not charge for either cancelled appointments or missed appointments. However, if you do cancel on the day of your appointment, or within 24 hours of your appointment,  a NON-REFUNDABLE BOOKING FEE to secure our time will apply to all subsequent appointments.

MISSED APPOINTMENTS 

For clients who just don't show up for their appointments ... most times we will be happy to offer you another appointment but you will be required to pay a non-refundable booking fee to secure our time.  We also reserve the right not to offer you any further appointments.

We will always be respectful to you and we ask that you show the same respect to us by calling us if life gets in the way of your appointment and you can't make it.

With respect as always :-)

NON-REFUNDABLE BOOKING FEE

If both the therapist and client agree to re-book an appointment for which you did not attend and did not call to let us know,or have cancelled within 24 hours on two occasions, the amount of the fee will be the whole cost of your treatment.

We reserve the right to charge a non-refundable booking fee to secure our time and your appointment, particularly in the run-up to Christmas.  Your appointment will not be confirmed in the diary until the fee has been paid.  

POLITE NOTICE

Arriving late may result in your treatment time being cut short, at the full treatment price, in order to accommodate the on-time client coming in after you. You are important. And the on-time client coming in after you is important. Hopefully you will always be the on-time client and you will appreciate this polite notice.

PROFESSIONAL MEMBERSHIPS

We are members of Babtac - http://www.babtac.com/

CONTACT US

Please note that our 'contact us' email facility is checked regularly throughout the day and we will respond as soon as we are free to do so.

Prices and/or treatments are subject to change without notice.